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Returns Policy

Please see our General Conditions of Sale for your right to return goods to us, including your right to cancel your order without giving any reason within 14 days from the day on which you received the goods if you are a consumer.

To request a return in accordance with your rights set out in our General Conditions of Sale, please email [email protected] and someone will contact you regarding the return, or call 0330 041 1718.

We will pay the costs of return if (i) the goods are faulty or misdescribed, or (ii) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong, or (iii) you are a consumer who has had the goods delivered to their home and the goods are, by their nature, not capable of being returned by post. In all other circumstances you
must pay the costs of return.

Please note that if you are responsible for the costs of return and we are collecting the goods from you, the collection charge will be the same as the delivery charge when you purchased the goods. This will be deducted from your refund value.

We will refund you the price you paid for the goods (including delivery costs if you are a consumer), by the method used for payment. However, if you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

  • Your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
  • In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.
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